Help / FAQ

Reservations

Do I need to book my parking in Prague in advance?

It is not possible to park in MR.PARKIT garages without a prior reservation. If you are looking for stress-free parking in Prague with the certainty of a guaranteed parking spot, we strongly recommend booking your space in advance. You can easily manage your reservation via the MR.PARKIT app (available for Android and iOS) or directly through our website.

How do I make a parking reservation?

Simply enter your desired location and parking duration in Prague via the MR.PARKIT app or our website. The system will instantly display available parking spots across our garages, including transparent pricing. After selecting your preferred option, just fill in the essential details, complete the secure payment, and your reservation is immediately confirmed.

Why do I need to provide my phone number and email address during the reservation?

Upon a successful booking, you will receive an instant SMS confirmation and your digital parking ticket via email. These details are essential for seamless access: if you are not using the app, certain garages are operated by calling a designated number from the phone registered in your reservation. Your contact information ensures you have all the necessary credentials for a smooth and secure entry.

What are the minimum and maximum durations for a parking reservation?

The minimum booking period at MR.PARKIT facilities is typically 12 hours, though select locations may require 6 or 24 hours. You retain full discretion over whether to utilize the entire duration or only a portion of it—your spot is guaranteed and exclusively reserved for you for the full term, allowing for unlimited re-entry (in and out privileges). The maximum reservation length is 30 days, as we do not currently offer permanent or long-term residential parking solutions.

I am arriving in a rental car and do not have the license plate number yet. Can I book now?

Absolutely. Simply enter "rental" in the license plate field. Once you have the vehicle details, you can easily update the registration number via the MR.PARKIT app any time before your reservation begins. Alternatively, feel free to contact us at info@mrparkit.com, and our support team will handle the adjustment for you.

How can I modify the dates or details (license plate, phone number) of my parking reservation?

If the garage has available capacity, you can extend your reservation via the MR.PARKIT app by a minimum of 1 hour. For reservations currently in progress, extensions can also be handled via our 24/7 hotline at +420 277 277 977. For future bookings, please contact us at info@mrparkit.com. You may also update the details directly in the app or by reaching out to our customer support team.

We need parking for multiple vehicles. Does MR.PARKIT offer group parking solutions?

If you require parking for a fleet of 10 or more vehicles, please submit a formal request to info@mrparkit.com. To provide you with the most accurate quote, please include the following details: the exact number of vehicles, precise duration of the stay (start and end dates, including specific times), confirmation of whether you can provide the license plate numbers and phone numbers for all participating drivers.and your preferred garage or desired location.

Payment

How much does parking in Prague cost with MR.PARKIT?

Prices vary depending on the selected time, garage, location, and season. On the homepage, simply select your parking dates, and a list of garages with available parking spaces in Prague and other cities - including prices - will appear.

How can I pay for my parking reservation? Is it possible to pay in cash directly at the garage?

You can pay for your reservation by Apple Pay / Google Pay, card (Visa, MasterCard, Maestro), Revolut or PayPal. Payment is the final step in the reservation process. Unfortunately, payment in cash at the garage and payment by bank transfer are not possible.

My parking payment failed, what should I do?

Please verify that all entered details are correct. If the issue persists, contact your bank to ensure that your card is authorized for online transactions and has sufficient limits. In the event that the amount has been deducted from your account but you have not received a booking confirmation, please contact our customer support immediately at info@mrparkit.com.

Will I receive a booking confirmation and a receipt or invoice?

Yes, upon successful payment, you will receive a digital parking ticket via email. This document meets all legal requirements of a simplified tax document and is fully compliant for accounting purposes. All such documents are also accessible within the MR.PARKIT app. Should you require a full tax invoice, simply check the appropriate box during the booking process. Once the payment is settled, the invoice will be forwarded to you. Please note that for reservations exceeding 10,000 CZK, invoices are generated and dispatched automatically.

Parking

I can’t find the garage! What should I do?

Each garage profile - accessible via the MR.PARKIT app and your digital parking ticket - contains the precise address, GPS coordinates, and detailed photographs of the garage, the entrance, and the surrounding area. Should you still find yourself struggling to locate the facility, please do not hesitate to contact our 24/7 customer hotline at +420 277 277 977. Our team will be happy to guide you to your spot over the phone! :)

How do I access the garage?

Detailed access instructions are available in the MR.PARKIT app, your booking confirmation (both via SMS and email), and on the garage profile on our website. While some facilities feature an on-site reception to assist you, most garages utilize a seamless remote entry system. You can open the gate directly through the app or by calling a designated phone number from your mobile device (this call is toll-free, even from international numbers). You will receive the specific entry number in your reservation confirmation.

I am calling the garage number, but the gate isn’t opening! What should I do?

The most seamless way to operate the entry and exit is via the dedicated button in the MR.PARKIT app. If you choose to open the garage by phone, please ensure you are calling from the phone number specified in your reservation and that your "Caller ID" is not set to hidden. Access is only granted within your reserved timeframe. Note that the line will always appear busy or unavailable; do not hang up until the gate begins to move. Should the issue persist, please contact our 24/7 customer support line at +420 277 277 977.

Someone is parked in my assigned space. What should I do?

Mistakes can happen to anyone. If you find your spot taken, you can now report an occupied space directly within the MR.PARKIT app, and a new one will be automatically reassigned to you. Alternatively, you may contact our customer support, and we will manually find an alternative parking spot for you. Please note that an occupied space does not constitute grounds for a discount, a complimentary reservation, or a booking cancellation.

Can I leave and return to the garage repeatedly during my reservation?

Yes, you have unlimited access to your reserved parking space throughout the entire duration of your stay. You can re-enter the facility at any time by using the button in the MR.PARKIT app, dialing the designated phone number, or requesting the reception to open the gate. There is no limit on the number of entries and exits; however, please note that some facilities may be restricted by their specific operating hours. These details are always clearly stated in the profile of each individual garage.

Can I park a larger vehicle (SUV), van, motorcycle, trailer, or an LPG/CNG car?

The maximum clearance and vehicle dimensions allowed for each facility are specified directly in the garage profile. Information regarding motorcycle parking or access for LPG and CNG vehicles is always listed at the end of the garage description. For trailer parking, please contact us at info@mrparkit.com; if the specific location permits trailers, it is mandatory to book two separate spots—one for the car and one for the trailer. Additionally, select garages offer EV charging stations - https://mrparkit.com/info/en/park2charge-parking-with-charging-for-electric-cars

Is parking available non-stop?

The vast majority of our garages and parking lots operate on a 24/7 basis, allowing you to enter or exit at any time. If a specific location has restricted operating hours, this information is clearly stated in the garage description. To ensure you are fully informed, a pop-up notification will also appear during the booking process if you select a facility with limited access hours.

Is it possible to charge electric vehicles in the garages?

Yes, it is. Simply book your spot in any of our garages designated with the park2charge label. Parking spaces in these specific facilities are equipped with dedicated EV charging stations, ensuring your vehicle is powered up and ready to go when you are.

I accidentally took a parking ticket from the machine—what should I do?

If you take a parking ticket from the machine upon entry, you don’t need to pay anything when leaving the parking lot—your reservation with MR.PARKIT has already been paid for. You can send the ticket to us at info@mrparkit.com and we will link it to your reservation. To exit, use the MR.PARKIT app or call the phone number you received after making your reservation. If the gate does not open, contact customer service at +420 277 277 977.

Cancellation

Can I cancel my parking reservation?

Yes, you can cancel a reservation at any time before it begins - in the app, via the link in the confirmation email, by email (info@mrparkit.com), via the website chat, or by calling +420 277 277 977. Once a reservation has begun, it cannot be canceled, not even partially.

When will I receive my refund after cancelling a reservation?

Once the reservation is canceled, we will send you a corrected tax invoice. We will refund your money as soon as possible, within 10 business days at the latest. The refund will be sent to the same account from which the payment was made.